We are constantly improving. After many innovations in recent months (mainly in Persoo platform itself), we’re making another step and bringing you a better service in the form of a new helpdesk system.
How does it work?
Write us your requests to firstname.lastname@example.org. A ticket will be automatically created and assigned to the responsible person. All communication will be handled through e-mail, as until now.
All tickets in one place
With the first contact e-mail will come also the register link into our helpdesk. When you log in, you’ll see all the conversations (tickets), that you’ve had with us.
What are the advantages?
- Speeding up – we’ll manage the client’s requests faster, since anyone from the team can answer them
- Overview of the client’s status
- History – overview of all the tickets with their resolutions
- Measuring KPIs of how fast we react. What can be measured can be managed.
- Feedback – client can provide us feedback on how he was satisfied with the communication
We believe this system will make your experience with us even smoother.